• Broadcast & ProAV warranty/register your product

Broadcast & ProAV warranty/register your product*

All Panasonic Broadcast & PROAV Products come with a warranty service which includes:

  1. A quick average repair time of 48 working hours (from collection to return), depending on spare parts availability.
  2. Loan unit (in case of longer repair time).
  3. Technical support.
  4. Ability to purchase warranty extensions to further safeguard your investment.

For discontinued products, please contact us.

*Terms & Conditions apply.

 

Model series Standard Warranty Optional extended warranty *
AW-UE4 series 12 months Up to 36 months (AW-EXWE3Y)
Up to 60 months (AW-EXWE5Y)
AW-HE38 series 12 months Up to 36 months (AW-EXWS3Y)
Up to 60 months (AW-EXWS5Y)
AW-HE40 series 12 months Up to 36 months (AW-EXWS3Y)
Up to 60 months (AW-EXWS5Y)
AW-HE42 series 12 months Up to 36 months (AW-EXWS3Y)
Up to 60 months (AW-EXWS5Y)
AW-UE70 series 12 months Up to 36 months (AW-EXWM3Y)
Up to 60 months (AW-EXWM5Y)
AW-UE100 series 12 months Up to 36 months (AW-EXWH3Y)
Up to 60 months (AW-EXWH5Y)
AW-UE150 series 12 months Up to 36 months (AW-EXWH3Y)
Up to 60 months (AW-EXWH5Y)
AW-HR140 series 12 months Up to 36 months (AW-EXWH3Y)
Up to 60 months (AW-EXWH5Y)

* Extended warranty is required to purchase.

 

GENERAL WARRANTY TERMS & CONDITIONS

  • Warranty will start from the Panasonic Invoice date
  • Warranty takes care of any manufacturing defect or breakdown of the product during warranty period.
  • Warranty will be limited to product repair and providing replacements of parts which are found defective.
  • Warranty is valid and applicable to the products sold by Panasonic System Solutions Asia Pacific (PSSAP) only.
  • The Company shall not be liable for any indirect, special, incidental, punitive, exemplary, consequential or economic damage or loss

 

WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES:

  • The warranty stands void if serial no. of the product is mutilated, defected or altered.
  • Company will not accept any responsibility for damage arising out of unauthorized modification or alteration, repair or use of any accessories other than those supplied with the equipment.
  • This warranty does not cover any form of failure(s) of products resulting from Accident, Fire, Water, Riots, Surge Voltage from power source or defects arising due to factors beyond control like lightning, Flood etc. and acts of God.
  • Failure due to operating the product outside or beyond product specification.
  • Failure due to exposure to corrosive substances causing corrosion.
  • Company will not accept damage or loss incurred during transit or mishandling or resulting due to negligence, or improper use contrary to the operation instructions specified in the user manual supplied along with the product.
  • This Warranty does not cover normal wear and tear of parts (which age over period of time / usage) including but not limited to damage or defect to the finish or exterior of the product. (Such as paint peel off, color changes, scratches etc.)
  • Defects/Damage caused by household pets, rats, cockroaches, lizards or any other animals/insects.
  • This Warranty does not cover any defects arising due 3rd Party accessories or integration products.
  • PCBs that are water ingresses and/ or corroded, broken or with missing parts.
  • Following Parts are not covered under warranty-
    1. Broken / Burnt internal & external parts.
    2. Accessories like Lens, remote control, Power Cord, Video cables and battery.

 

System Compatibility

Panasonic System Solutions Asia Pacific (PSSAP) does not warrant uninterrupted or error-free operation of the Product. Product performance is affected by system configuration, software, applications, data and controls. While the Product is considered to be compatible with many systems, it is installer responsibility to determine compatibility and integration of the Product with other systems.

 

Optional items

  1. Optional Accessories - Optional card such as HD-SDI input board that are sold together with main units as package are considered part of main unit and shall be same term and condition as main unit. Optional boards that are sold separately they shall have 12 Months warranty as if a finished good.
  2. Installation Support Items ( Like – Rental kits, Frames, Handles etc. ) – No Warranty

 

COVID-19: Business operation updates

In support of the Singapore Government’s safety measures to curb the spread of COVID-19, Panasonic System Solutions Asia Pacific will be implementing the following measures until further notice for the safety of our customers, partners and employees.

We are also pleased to announce that our service centre has resume operation with safe distancing measures in place. We will adhere strictly to the safe management procedures in our centre with your health and safety as our priority. We look forward to serving you.

Operating hours:

Services Operating Hours Contact
Customer Service Hotline

Repair / Repair Collection

Mondays to Fridays: 9.00am to 5.00pm
Closed on Saturdays, Sundays and public Holidays
Tel : +65 6272 1223
Fax : +65 6277 8448
Email : service.pssap@sg.panasonic.com

Address: 202 Bedok South Avenue 1 Blk B, #01-13, Singapore 469332

For service and support, please contact us through the following:

 


 

At Panasonic, we believe that service is critical to a rewarding user experience. That’s why our technology is backed by expert service, pre- and post-sales.

For us, service is never a reactive function. We’ll support your buying process with specialist advice from the very outset, helping you reach decisions that are wholly relevant to your business.